FAQ

Read and find all the answers to the most frequently asked questions about our service.
What is App Name?

Mserve Direct is a multi-service platform that offers a wide range of on-demand services, including transportation, food delivery, grocery delivery, package delivery, and more, all accessible through a single app.

How do I sign up as a user/service provider on Mserve Direct?

To sign up as a user/service provider, simply download the Mserve Direct app from the App Store or Google Play Store, create an account, and follow the on-screen instructions to complete the registration process.

What services are available on Mserve Direct?

Mserve Direct offers services such as MRide-ride hailing, MServeFood- food delivery, MShop-grocery delivery, MSender-courier services, MHandy- home services, and other on-demand services provided by local service providers.

How do I book a service on Mserve Direct?

To book a service, open the app, select the desired service category, enter the pickup and drop-off locations (if applicable), choose a service provider, confirm the booking, and track the service provider’s location in real-time.

How are service providers vetted on Mserve Direct?

Service providers on Mserve Direct undergo a rigorous vetting process, including background checks, identity verification, and reviews from other users, to ensure reliability, safety, and quality service provision.

How is payment handled on Mserve Direct?

Mserve Direct accepts various payment methods, including credit/debit cards, digital wallets, and cash, depending on the service provider’s preferences. Payment is processed securely through the app.

What measures are in place to ensure user safety and security on Mserve Direct?

Mserve Direct has safety features such as real-time tracking, in-app messaging, emergency assistance buttons, and ratings/reviews to ensure a secure and trustworthy experience for users.

How can I contact customer support on Mserve Direct?

For any assistance, feedback, or queries, you can reach out to our customer support team through the app, email, or phone for prompt assistance.

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